Privacy Policy

Last updated: February 4, 2026

1. Introduction

Grayforge Labs ("we," "our," or "us") operates BotWash. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

  • Account Information: Email address, name, and password when you create an account
  • Profile Information: Optional profile picture and display name
  • Payment Information: Billing details processed securely through Stripe (we do not store payment card details)
  • Content: Text you submit for transformation and formulas you create
  • Communications: Messages you send to us for support or feedback

Automatically Collected Information

  • Usage Data: How you interact with the Service, including features used, formulas applied, and run history
  • Device Information: Browser type, operating system, IP address
  • Analytics Data: We use Google Analytics and Microsoft Clarity to understand how users interact with our Service
  • Cookies: Session cookies for authentication and functional cookies for Service operation

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your text transformations using selected formulas
  • Manage your account and subscription
  • Send you Service-related notifications and updates
  • Respond to your comments and questions
  • Analyze usage patterns to improve user experience
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Data Storage and Processing

Your data is stored in secure databases hosted on Neon (PostgreSQL). Text you submit for transformation is processed to perform the requested operations and is retained in your run history.

Run History

Transformation runs include your input text, output text, and processing metadata. This data is associated with your account and accessible only to you (unless shared via organizations). You can delete individual runs from your history at any time, which will permanently remove all associated data.

Formulas

  • Public Formulas: Shared with the BotWash community and visible to all users
  • Private Formulas: Only accessible to you
  • Organization Formulas: Shared with members of your organization

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We use third-party service providers to help operate our Service:

  • Stripe: Payment processing
  • Google Analytics: Usage analytics
  • Microsoft Clarity: User behavior analytics
  • Neon: Database hosting
  • Vercel: Application hosting

Organizations

If you are part of an organization on BotWash, certain information may be shared with organization administrators, including usage statistics and organization formulas.

Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or if we believe disclosure is necessary to protect our rights or the rights of others.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information through account settings
  • Deletion: Request deletion of your account and data
  • Delete Run History: Delete individual transformation runs from your history at any time through the history page. This permanently removes the run, including input text, output text, and processing metadata.
  • Export: Download your formulas and run history
  • Opt-out: Unsubscribe from marketing communications

8. Data Security

We implement reasonable security measures to protect your information, including:

  • Secure HTTPS connections for all data transmission
  • Encrypted passwords using industry-standard hashing
  • Regular security audits and updates
  • Access controls and authentication requirements

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country.

11. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for authentication and Service functionality
  • Analytics Cookies: Help us understand how users interact with the Service (Google Analytics, Microsoft Clarity)

You can control cookies through your browser settings, though disabling cookies may affect Service functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]

14. GDPR Compliance (For EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

To exercise these rights, please contact us through the contact information provided above.

15. CCPA Compliance (For California Users)

If you are a California resident, you have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to equal service and price

We do not sell personal information to third parties.

Privacy Policy - BotWash | BotWash